In 2018 I worked as an Experience Design Intern at a leading service design firm. I was involved with design research and synthesis of customer and stakeholder interviews in addition to planning and helping prepare co-creation workshops and materials. Part of my role also included designing and creating artefacts such as customer journey maps, user flows and UX principles for clients like NAB, Optus and Sydney Water - identifying customer pain points and developing strategies to aid their businesses in becoming more customer centric.
Unfortunately, due to NDA I can’t share specific details about my work. If you would like to hear more about my experience and what I learned, feel free to contact me!